ENGLISH

CUSTOMER SERVICE

FAQ

1. How do you pronounce HYGGE?

HYGGE is pronounced in Danish “Hoo-gah”.

2. From where do you ship your products?

Our products are shipped from our warehouse or office in Japan. For orders to the United States of America, Canada and Mexico, the products are shipped from our warehouse in Toronto, Canada.

3. Where do you ship?

HYGGE offers complementary shipment to all the countries listed in the form as delivery address. In case your location country is not listed for the delivery address, please contact us at customerservice@hygge-watches.com.

4. Is VAT included?

For international orders, the price does not include VAT. The international shipment may be subject to VAT, import duties and/or taxes. These fees are levied once your package reaches your country. We ship packages according to Incoterm Delivered Duty Unpaid (DDU): we do not collect local VAT, importing duties and/or taxes on orders and we cannot predict the amount you may be charged.

5. How do I track my order?

Once your order is shipped with an assigned tracking number, you will receive a confirmation email with the number. If you have not received this email within 3 business days of placing your order, please contact our customer service department with your order confirmation number to obtain your tracking number. Once you have the tracking number, your order can be traced via www.Fedex.com (or www.ups.com for shipments from Canada).

6. Do all HYGGE watches have a warranty?

All the HYGGE timepieces are warranted by P.O.S. Co., Ltd., a Japanese company owner and manufacturer of the HYGGE watches, for a warranty period of 2 years from the date of purchase under the terms and conditions of the limited warranty

7. How does the warranty work?

Our 2-year worldwide warranty covers all the parts except the batteries and the bands.

8. How long time until my watch is repaired?

Please allow between 2 and 3 weeks the watch to be repaired. Our technical department repairs, controls and tracks every timepiece carefully during the process. We contact the customer once the watch repaired and ready to be shipped. If you have not been contacted in 3 weeks, please contact us at customerservice@hygge-watches.com.

9. What are the procedure and the cost of repair if the warranty of my watch is expired?

The costs would depend on the damages and what we would need to do. Please contact us directly at customerservice@hygge-watches.com for further information and an estimation of the repair.

10. I have accidentally dropped my watch and damaged the glass and/or the case. Is it possible to replace it?

The glass has to be replaced with the case entirely. We can repair your watch with a replace for a fee. Please contact us directly at customerservice@hygge-watches.com for further information and an estimation of the repair.

11. How regularly should I have my watch checked?

We recommend that all watches have a regular maintenance check approximately every year.

12. How do I keep my band clean?

If a leather strap, we recommend wiping both sides of your strap daily with a soft dry cloth to remove collected contaminants.
For metal band, we recommend cleaning it with a soft brush (e.g. soft toothbrush) dipped in soapy water, then rising in fresh water and wiping in a soft cloth.

13. What type of battery does my watch use?

The Japanese movements used by HYGGE require a standard watch battery, available at most specialized stores worldwide. We recommend that you contact a local professional watch dealer to change your watch battery to avoid any damage.
The HYGGE watches use batteries which are free of mercury to minimize the impact on the environment. The battery should not be disposed with household waste, but has to be returned to a local authorized collecting organization to protect our environment.

14. What is the size of the straps?

Please contact us for further details about the size of our straps

15. Where can I buy a leather strap?

All our leather straps are available at the HYGGE official online store.

16. Can I buy a watch with a different strap?

All our watch faces and straps have been developed carefully and been paired by our designers to create the best design possible. We do not offer to buy a watch with a personalized strap.

17. Why does HYGGE not deliver spare parts directly to its customers?

For technical and quality reasons, we do not provide individual spare parts directly to our customers. The HYGGE global customer service department or one of its local partner’s are available to support you and offer a professional service, carried out in accordance with HYGGE’s highest quality standards.

CONCEPT

HYGGE : Spirit of Creation

In the Danish culture, Hygge expresses a fundamental aspect of a lifestyle where cozy, warm and friendly feelings are cherished. Since 2009, the company P.O.S. and talented designers have collaborated to develop the Hygge watch project where the hygge feelings are embraced as an entire part of the design and the owner’s identity. Influenced by Scandinavian modern design and in respect of the finest Japanese craftsmanship, Hygge continues to be a symbol of both cultures by creating and offering exceptional timepieces.

DESIGN

Pentagon Design

Pentagon Design, founded in 1996, is one of the leading Nordic design agencies. The designer’s team creates holistic concepts resulting in user-driven products, packaging, spaces, services and brand experiences that generate delight for consumers and value for their costumers. Believing in clarity, quality and creativity, their mission is to reinvent the everyday design.
"We believe that good design starts with positivity. We will never design for awards or competitions but solely for the consumers. However, the international and domestic industry recognitions we have received, confirm that we are good at what we do. And that, of course, makes us proud and happy."

DESIGNER

Mats Lönngren

Finnish industrial designer currently based in Helsinki, Mats Lönngren graduated in 2010 with a Master of Arts degree from the Industrial and Strategic Design program at Aalto University School of Art, Design and Architecture. As an industrial designer, his distinguishing competences are his ability to contribute to a wide range of design problems that require both a conceptual and pragmatic approach to design. With a strong background both in product and conceptual design, Mats Lönngren has worked with several organisations, including Nokia, KONE and Fiskars, and is now committing his design creativity to writing a new chapter of Hygge and watch design.
"My key approach to design is to look at a design problem from a holistic perspective, where the overall concept down to each detail, form one solution. With the Hygge watches, I have focused on creating a product in which the main functional and characteristic element is the time display, and all other details are carefully defined to enhance its visibility."

DESIGNER

Major W.M. Tse

Hong Kong born British designer, Major Tse graduated in 1984 from the Hong Kong Polytechnic University with a degree in Product Design. In the early days of his career, this innovative designer talent, also photograph was quickly recognized by several award, including the 1st prize in the Hong Kong watch & clock design competition (1989,1990 & 1991). He was also granted Member of the Chartered Society of Designers (UK) in 1989 and International Member of the Industrial Designers Society of America (USA) in 1991. Since then, he has been designing and producing watches bearing worldwide known brands including Mercedes Benz, Lanvin, Porsche, Charles Jourdan, and more. For his recent collaboration with P.O.S. Co., Ltd, Major Tse has devoted all his talents to give a unique minimalism Scandinavian design to the HYGGE watches.

"Everything on earth should not exist nor appear more than it needs to be. Therefore, I would like to make my creations barely minimum, minimal and generally quiet there for being appreciated."

MANUFACTURE

Heritage & Excellence

Since its foundation, P.O.S has remained a family owned company. This continuity is an exceptional case in the Japanese watch industry and has participated to the nature of P.O.S. represented by its passion and dedication to quality.
Founded in 1949 by Ryoji Sato, the company was originally named Yukosha and quickly earned an excellent reputation as a major dial manufacturer, supplying for decades renowned Japanese and Swiss brands. After its reestablishment in 1987, the company was renamed P.O.S. Co., Ltd. and began to import and promote Scandinavian brands into the Japanese market. In the meantime, Yoshimasa Sato, older son of Ryoji Sato, took inspiration from the prestigious history of the company to launch a new timepiece brand Hygge, a collection expressing P.O.S.’s passion for Scandinavian design and savoir-faire of watchmaking.
While becoming a recognized global brand, the respect of Japanese quality traditions and strictest standards has been an uncompromised direction. Proud of its long history in watch industry, the company has been honored to develop a high quality watch collection expressing all its values.

CREATIVITY

It is the starting point of all the Hygge watches. In collaboration with talented designers, P.O.S. with its relentless pursuit of new ideas has created very unique timepieces. The constant sharing of ideas and experimentation are at the heart of P.O.S. creative process, which has engendered a natural research culture of innovative design.

MANUFACTURING

The professionalism and specialist nature of workmanship in the watch industry have been perfectly set in the manufacturing of the Hygge watches, with the uncompromisingly high quality standards demanded at every step of the production. The constant quest for excellence and innovation are an integral part of this. The same criteria have been also applied to the external and carefully selected suppliers, whom are requested to use only the best raw material and to closely monitor all the process of production.

UNCOMPROMISING QUALITY CONTROL

Each stage of the production is closely controlled by engineers to assure the necessary standards of craftsmanship, quality and reliability. Moreover, the Hygge watches are individually subject to the strictest test by a dedicated division in the company before being sent to one of the approved retailers. Hygge is dedicated to the entire satisfaction of its customers and offers only high quality watches.