Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund. To meet the cancellation deadline, it is essential that you send your cancellation request before the period has expired.
To be eligible for a return, your item must be unused and in the same condition that you received it and also be in the original packaging. To proceed and complete your return, we require the customer should not ship back the item without prior contact with the customer service department, who will provide the return instructions and the return address by email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost related to the return shipping may be deducted from your refund. If you are shipping an item over USD 100.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will be applied to your original method of payment, within 30 days from receiving your cancellation request and the reception of the items back.
If you haven’t received a refund, please contact your credit card company or bank, it may take some time before your refund is officially posted. If you still have not confirmed and received your refund, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it, please send us an email at email@example.com with proof of original purchase and an image of the watch. To proceed and complete your exchange, we require the customer should not ship back the item without prior contact with the customer service department, who will provide the return instructions and the return address by email.
Depending on your location, the time it may take for your exchange product to reach you, may vary.
In the Danish culture, Hygge expresses a fundamental aspect of a lifestyle where cozy, warm and friendly feelings are cherished. Since 2009, the company P.O.S. and talented designers have collaborated to develop the Hygge watch project where the hygge feelings are embraced as an entire part of the design and the owner’s identity. Influenced by Scandinavian modern design and in respect of the finest Japanese craftsmanship, Hygge continues to be a symbol of both cultures by creating and offering exceptional timepieces.
Pentagon Design, founded in 1996, is one of the leading Nordic design agencies. The designer’s team creates holistic concepts resulting in user-driven products, packaging, spaces, services and brand experiences that generate delight for consumers and value for their costumers. Believing in clarity, quality and creativity, their mission is to reinvent the everyday design.
"We believe that good design starts with positivity. We will never design for awards or competitions but solely for the consumers. However, the international and domestic industry recognitions we have received, confirm that we are good at what we do. And that, of course, makes us proud and happy."
Finnish industrial designer currently based in Helsinki, Mats Lönngren graduated in 2010 with a Master of Arts degree from the Industrial and Strategic Design program at Aalto University School of Art, Design and Architecture. As an industrial designer, his distinguishing competences are his ability to contribute to a wide range of design problems that require both a conceptual and pragmatic approach to design. With a strong background both in product and conceptual design, Mats Lönngren has worked with several organisations, including Nokia, KONE and Fiskars, and is now committing his design creativity to writing a new chapter of Hygge and watch design.
"My key approach to design is to look at a design problem from a holistic perspective, where the overall concept down to each detail, form one solution. With the Hygge watches, I have focused on creating a product in which the main functional and characteristic element is the time display, and all other details are carefully defined to enhance its visibility."
Hong Kong born British designer, Major Tse graduated in 1984 from the Hong Kong Polytechnic University with a degree in Product Design. In the early days of his career, this innovative designer talent, also photograph was quickly recognized by several award, including the 1st prize in the Hong Kong watch & clock design competition (1989,1990 & 1991). He was also granted Member of the Chartered Society of Designers (UK) in 1989 and International Member of the Industrial Designers Society of America (USA) in 1991. Since then, he has been designing and producing watches bearing worldwide known brands including Mercedes Benz, Lanvin, Porsche, Charles Jourdan, and more. For his recent collaboration with P.O.S. Co., Ltd, Major Tse has devoted all his talents to give a unique minimalism Scandinavian design to the HYGGE watches.
"Everything on earth should not exist nor appear more than it needs to be. Therefore, I would like to make my creations barely minimum, minimal and generally quiet there for being appreciated."
Since its foundation, P.O.S has remained a family owned company. This continuity is an exceptional case in the Japanese watch industry and has participated to the nature of P.O.S. represented by its passion and dedication to quality.
Founded in 1949 by Ryoji Sato, the company was originally named Yukosha and quickly earned an excellent reputation as a major dial manufacturer, supplying for decades renowned Japanese and Swiss brands. After its reestablishment in 1987, the company was renamed P.O.S. Co., Ltd. and began to import and promote Scandinavian brands into the Japanese market. In the meantime, Yoshimasa Sato, older son of Ryoji Sato, took inspiration from the prestigious history of the company to launch a new timepiece brand Hygge, a collection expressing P.O.S.’s passion for Scandinavian design and savoir-faire of watchmaking.
While becoming a recognized global brand, the respect of Japanese quality traditions and strictest standards has been an uncompromised direction. Proud of its long history in watch industry, the company has been honored to develop a high quality watch collection expressing all its values.
It is the starting point of all the Hygge watches. In collaboration with talented designers, P.O.S. with its relentless pursuit of new ideas has created very unique timepieces. The constant sharing of ideas and experimentation are at the heart of P.O.S. creative process, which has engendered a natural research culture of innovative design.
The professionalism and specialist nature of workmanship in the watch industry have been perfectly set in the manufacturing of the Hygge watches, with the uncompromisingly high quality standards demanded at every step of the production. The constant quest for excellence and innovation are an integral part of this. The same criteria have been also applied to the external and carefully selected suppliers, whom are requested to use only the best raw material and to closely monitor all the process of production.
Each stage of the production is closely controlled by engineers to assure the necessary standards of craftsmanship, quality and reliability. Moreover, the Hygge watches are individually subject to the strictest test by a dedicated division in the company before being sent to one of the approved retailers. Hygge is dedicated to the entire satisfaction of its customers and offers only high quality watches.