ENGLISH

CUSTOMER SERVICE

SHIPPING

All mentioned shipment terms (delivery time in working days and date) on the website should be understood as estimated shipment terms and cannot be understood as final or guaranteed delivery.

1. SHIPPING CHARGES

We offer complimentary worldwide shipping for all online orders above USD 100.00. For order below USD 100.00, a shipping fee of USD 20.00 will be applied.
Goods are shipped from Japan to countries listed. For orders to the United States of America and Canada, the goods are shipped from Toronto, Canada. The international shipment may be subject to VAT, import duties and/or taxes. These fees are levied once your package reaches your country. We ship packages according to Incoterm Delivered Duty Unpaid (DDU): we do not collect local VAT, importing duties and/or taxes on orders. These charges are at the customers own expense. Since duties and taxes vary by country we are not able to supply an estimated cost. Please refer to your local customs office for more information. Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties. The customer is responsible for any returned watches.

2. SHIPPING TIME

Please allow 1-3 business days to process your order before it shipped. Once processed, a shipping confirmation email will be sent to you with a tracking reference number. International shipping for all orders is offered through FedEx (UPS for shipments from Canada). Once order has been seen, items are delivered in approximately 3-5 business days. HYGGE ships Monday through Friday excluding Japanese holidays (Canada holidays for shipments from Canada) and annual holiday closing.

3. SHIPPING DELAYS

The estimated shipping timeline might vary based on the destination country. Delays might occur due to custom clearance at destination. They are sometimes inevitable and we therefore hold no liability over delays.

4. DAMAGED, WRONG PRODUCTS OR MISSING SHIPMENT

In case the customer receives a product that he did not order, the customer must inform HYGGE as soon as possible (within 48 hours after receiving the order) by email. The customer will arrange the return shipment of such a product after receiving return instructions from HYGGE, but HYGGE will bear the costs of this shipment and will subsequently take care of the shipment of the correct product to the customer.
In case the customer receives a product which has been delivered in damaged, the buyer must inform HYGGE as soon as possible (within 48 hours after receiving the order) by email. HYGGE will decide how to deal with the matter at hand; the customer must always inform HYGGE in advance of the return and wait for the instructions of the HYGGE customer service department. A customer who returns a product in this situation at his own costs, without first contacting and awaiting the instructions, cannot claim the costs, neither hold HYGGE responsible for the return shipment that took place without prior consent.
In case the order that has been shipped is missing or the customer did not receive the order (despite information such as the carrier, tracking number), the complaint procedure of the carrier will be started and the outcome of this procedure will be awaited, before any refund or re-shipment shall take place. The customer will cooperate with the complaint procedure of the carrier. In case of a shipment that went missing as the result of an error by the carrier (and after the complaint procedure of the carrier has been completed), HYGGE will either refund the customer or will try to re-ship the ordered product.

CONCEPT

HYGGE : Spirit of Creation

In the Danish culture, Hygge expresses a fundamental aspect of a lifestyle where cozy, warm and friendly feelings are cherished. Since 2009, the company P.O.S. and talented designers have collaborated to develop the Hygge watch project where the hygge feelings are embraced as an entire part of the design and the owner’s identity. Influenced by Scandinavian modern design and in respect of the finest Japanese craftsmanship, Hygge continues to be a symbol of both cultures by creating and offering exceptional timepieces.

DESIGN

Pentagon Design

Pentagon Design, founded in 1996, is one of the leading Nordic design agencies. The designer’s team creates holistic concepts resulting in user-driven products, packaging, spaces, services and brand experiences that generate delight for consumers and value for their costumers. Believing in clarity, quality and creativity, their mission is to reinvent the everyday design.
"We believe that good design starts with positivity. We will never design for awards or competitions but solely for the consumers. However, the international and domestic industry recognitions we have received, confirm that we are good at what we do. And that, of course, makes us proud and happy."

DESIGNER

Mats Lönngren

Finnish industrial designer currently based in Helsinki, Mats Lönngren graduated in 2010 with a Master of Arts degree from the Industrial and Strategic Design program at Aalto University School of Art, Design and Architecture. As an industrial designer, his distinguishing competences are his ability to contribute to a wide range of design problems that require both a conceptual and pragmatic approach to design. With a strong background both in product and conceptual design, Mats Lönngren has worked with several organisations, including Nokia, KONE and Fiskars, and is now committing his design creativity to writing a new chapter of Hygge and watch design.
"My key approach to design is to look at a design problem from a holistic perspective, where the overall concept down to each detail, form one solution. With the Hygge watches, I have focused on creating a product in which the main functional and characteristic element is the time display, and all other details are carefully defined to enhance its visibility."

DESIGNER

Major W.M. Tse

Hong Kong born British designer, Major Tse graduated in 1984 from the Hong Kong Polytechnic University with a degree in Product Design. In the early days of his career, this innovative designer talent, also photograph was quickly recognized by several award, including the 1st prize in the Hong Kong watch & clock design competition (1989,1990 & 1991). He was also granted Member of the Chartered Society of Designers (UK) in 1989 and International Member of the Industrial Designers Society of America (USA) in 1991. Since then, he has been designing and producing watches bearing worldwide known brands including Mercedes Benz, Lanvin, Porsche, Charles Jourdan, and more. For his recent collaboration with P.O.S. Co., Ltd, Major Tse has devoted all his talents to give a unique minimalism Scandinavian design to the HYGGE watches.

"Everything on earth should not exist nor appear more than it needs to be. Therefore, I would like to make my creations barely minimum, minimal and generally quiet there for being appreciated."

DESIGNER

Yoshimoto Murakami

Born in Kanagawa prefecture, Japan, Yoshimoto Murakami graduated in traditional Crafts at Tokyo University of Arts in 1976. After graduating, he joined one of the main Japanese watch manufacturers as designer. During his 35 years in their OEM design team, he designed watches for 50 international companies located in more than 20 countries, making him one of the most recognized Japanese designers in the watch industry. Since 2014, while dedicating his time to enjoy his passion of making lacquer vessel and carving, he has been continuing his outstanding career as independent watch designer. He is now using his long experience and all savoir-faire of watch design to collaborate to the HYGGE project, creating a new modern simplicity vision and expressing a lifestyle through the timepiece design.

MANUFACTURE

Heritage & Excellence

Since its foundation, P.O.S has remained a family owned company. This continuity is an exceptional case in the Japanese watch industry and has participated to the nature of P.O.S. represented by its passion and dedication to quality.
Founded in 1949 by Ryoji Sato, the company was originally named Yukosha and quickly earned an excellent reputation as a major dial manufacturer, supplying for decades renowned Japanese and Swiss brands. After its reestablishment in 1987, the company was renamed P.O.S. Co., Ltd. and began to import and promote Scandinavian brands into the Japanese market. In the meantime, Yoshimasa Sato, older son of Ryoji Sato, took inspiration from the prestigious history of the company to launch a new timepiece brand Hygge, a collection expressing P.O.S.’s passion for Scandinavian design and savoir-faire of watchmaking.
While becoming a recognized global brand, the respect of Japanese quality traditions and strictest standards has been an uncompromised direction. Proud of its long history in watch industry, the company has been honored to develop a high quality watch collection expressing all its values.

CREATIVITY

It is the starting point of all the Hygge watches. In collaboration with talented designers, P.O.S. with its relentless pursuit of new ideas has created very unique timepieces. The constant sharing of ideas and experimentation are at the heart of P.O.S. creative process, which has engendered a natural research culture of innovative design.

MANUFACTURING

The professionalism and specialist nature of workmanship in the watch industry have been perfectly set in the manufacturing of the Hygge watches, with the uncompromisingly high quality standards demanded at every step of the production. The constant quest for excellence and innovation are an integral part of this. The same criteria have been also applied to the external and carefully selected suppliers, whom are requested to use only the best raw material and to closely monitor all the process of production.

UNCOMPROMISING QUALITY CONTROL

Each stage of the production is closely controlled by engineers to assure the necessary standards of craftsmanship, quality and reliability. Moreover, the Hygge watches are individually subject to the strictest test by a dedicated division in the company before being sent to one of the approved retailers. Hygge is dedicated to the entire satisfaction of its customers and offers only high quality watches.