ENGLISH

SHIPPING

All mentioned shipment terms (delivery time in working days and date) on the website should be understood as estimated shipment terms and cannot be understood as final or guaranteed delivery.

1. SHIPPING CHARGES

We offer complimentary worldwide shipping for all online orders above USD 100.00. For order below USD 100.00, a shipping fee of USD 15.00 will be applied.
Goods are shipped from Japan to countries listed. The international shipment may be subject to VAT, import duties and/or taxes. These fees are levied once your package reaches your country. We ship packages according to Incoterm Delivered Duty Unpaid (DDU): we do not collect local VAT, importing duties and/or taxes on orders. These charges are at the customers own expense. Since duties and taxes vary by country we are not able to supply an estimated cost. Please refer to your local customs office for more information. Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties. The customer is responsible for any returned watches.

2. SHIPPING TIME

Please allow 1-3 business days to process your order before it shipped. Once processed, a shipping confirmation email will be sent to you with a tracking reference number. International shipping for all orders is offered through FedEx. Once order has been seen, items are delivered in approximately 3-5 business days. HYGGE ships Monday through Friday excluding Japanese holidays and annual holiday closing.

3. SHIPPING DELAYS

The estimated shipping timeline might vary based on the destination country. Delays might occur due to custom clearance at destination. They are sometimes inevitable and we therefore hold no liability over delays.

4. DAMAGED, WRONG PRODUCTS OR MISSING SHIPMENT

In case the customer receives a product that he did not order, the customer must inform HYGGE as soon as possible (within 48 hours after receiving the order) by email. The customer will arrange the return shipment of such a product after receiving return instructions from HYGGE, but HYGGE will bear the costs of this shipment and will subsequently take care of the shipment of the correct product to the customer.
In case the customer receives a product which has been delivered in damaged, the buyer must inform HYGGE as soon as possible (within 48 hours after receiving the order) by email. HYGGE will decide how to deal with the matter at hand; the customer must always inform HYGGE in advance of the return and wait for the instructions of the HYGGE customer service department. A customer who returns a product in this situation at his own costs, without first contacting and awaiting the instructions, cannot claim the costs, neither hold HYGGE responsible for the return shipment that took place without prior consent.
In case the order that has been shipped is missing or the customer did not receive the order (despite information such as the carrier, tracking number), the complaint procedure of the carrier will be started and the outcome of this procedure will be awaited, before any refund or re-shipment shall take place. The customer will cooperate with the complaint procedure of the carrier. In case of a shipment that went missing as the result of an error by the carrier (and after the complaint procedure of the carrier has been completed), HYGGE will either refund the customer or will try to re-ship the ordered product.